At Dunlin Valise, each item is carefully selected and shipped with attention to detail. As a small, independent brand, we currently do not accept returns or offer refunds unless the item is defective or damaged upon arrival.

If there’s an issue with your order, please contact us within 7 days of delivery at [your email], including your order number and a clear photo of the item. We’ll do our best to resolve it swiftly.

Please note:

• All sales are final
• We do not offer exchanges
• We currently ship within the UK only

We appreciate your understanding and support as we grow intentionally and independently.

At Dunlin Valise, your privacy matters. We only collect the personal information necessary to fulfill your order and provide a seamless experience.

What We Collect

When you purchase from our store, we collect:

• Your name, email address, shipping address, and phone number

• Payment details (handled securely through Shopify or your chosen provider)

• Optional: marketing preferences if you opt into our newsletter

How We Use It

Your information is used to:

• Process and deliver your order

• Communicate order updates

• Send occasional marketing emails (only if you’ve subscribed)

We do not sell or share your data with third parties except those required to operate our store (e.g., payment processors, couriers).

Your Rights

Under the UK GDPR, you can:

• Request a copy of your personal data

• Ask us to correct or delete your data

• Withdraw consent to marketing at any time

To contact us about your data, fill the contact us form above.

Welcome to Dunlin Valise. By using our website, you agree to the following terms:

1. Orders & Payment

All orders are processed securely through Shopify. Prices are listed in GBP and include applicable UK taxes. Once an order is placed, we cannot guarantee changes or cancellations.

2. Shipping

We currently ship within the United Kingdom only. See our Shipping Policy for full details.

3. Returns

All sales are final unless an item arrives damaged or defective. See our Returns Policy for more.

4. Accuracy of Information

We do our best to ensure all product descriptions, pricing, and availability are accurate. We reserve the right to correct any errors and update information without prior notice.

5. Intellectual Property

All content on this site, including logos, images, and text, is the property of Dunlin Valise and may not be copied or reproduced without permission.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages related to the use of our site or products.